Marketing campaign management and automation
What Is This? Campaigns are automated or manual messages you send to your customers through WhatsApp, SMS, or Email. They help you stay in touch with your customers — welcoming new signups, wishing them on birthdays, win...
Read moreHow to Track Broadcast Delivery and Results What Is This? After sending a broadcast campaign, you'll want to know whether your messages actually reached your customers. The Broadcast Batches page gives you a real-time vi...
Read moreWhat Is This? A Broadcast is how you send a campaign message to a group of customers all at once. Unlike templated campaigns that trigger automatically, broadcasts are manual — you choose the campaign, pick the audience,...
Read moreMembership Day Campaign What Is This? Membership Day is an automated campaign that sends a promotional message to all your customers on the same day every month. Pick a day, set a discount, and the system handles the res...
Read moreWhat is a Birthday Campaign? A Birthday Campaign is a marketing strategy that celebrates your customer's special day with personalized messages, exclusive discounts, or special rewards. It is designed to make customers f...
Read moreCampaign Messaging Channels Explained What Is This? Running a promotion, announcing a new product, or reminding customers about their expiring rewards? You need to get the word out. Pixalink lets you reach your customers...
Read moreWin Back Lost Customers What Is This? Win Back is an automated campaign that detects customers who haven't made a purchase in a set number of days, then sends them a personalised message to bring them back. Once set up,...
Read moreWhy Some Tagged Customers Don't Get Your Broadcasts What Is This? A tagged customer can still be skipped by your broadcast — and that's on purpose. When someone opts out of marketing messages, Pixalink leaves them out fo...
Read moreHow to Send a Welcome Back Voucher to Imported Regulars What Is This? If you've moved to Pixalink from another loyalty system, you probably have a list of regulars who've been supporting you for years. This guide shows y...
Read moreWhat Is This? A New Customer Campaign is an automated message that goes out to every customer who joins your loyalty programme. It's your digital first impression — a welcome message, a thank-you note, or even a special...
Read moreHow to Clean Your List Before a WhatsApp Blast What Is This? Blasting a WhatsApp message to your whole customer list is the fastest way to burn your sending limit and get your number flagged. The fix is simple: message o...
Read moreWhat Is This? When you send a broadcast, the messages do not all leave at once. Pixalink sends them one at a time, with a short gap between each message. This is on purpose. Firing hundreds of messages in the same second...
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