lifecycle

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Is the Referral Program Multi-Level Marketing?

What Is This? Some business owners ask whether our referral program counts as multi-level marketing, or whether it needs a direct-selling licence. This article explains how the program is built, so yo...

Module > Loyalty

Paid Membership Expiry Dates Explained

What Is This? Every paid membership you sell has an expiry date. Pixalink sets that date for you, based on when the membership starts and the billing cycle you priced. This means you always know when...

Module > Loyalty

How Birthday Voucher Timing Works: Month, Late Sign-ups, Notifications

How Birthday Voucher Timing Works: Month, Late Sign-ups, Notifications What Is This? A birthday voucher rewards each customer around their birthday, without you tracking dates by hand. This guide expl...

Module > Rewards

What Happens When You Delete a Customer

What Happens When You Delete a Customer What Is This? Deleting a customer removes them from your customer list and clears their loyalty activity. It is very different from blocking. Blocking keeps all...

Module > Customers

Bulk Point Imports and Customer Balances Explained

Bulk Point Imports and Customer Balances Explained What Is This? When you upload a points file, each row lands in Point History first. The customer's points balance updates a little later, on its own....

Module > Loyalty

Why StoreHub Purchases Sometimes Don't Award Points

Why StoreHub Purchases Sometimes Don't Award Points What Is This? Your StoreHub till and Pixalink work together to add loyalty points after every sale. Most missing-points cases have a simple cause: t...

Module > Integrations > StoreHub

Updated Jul 14, 2026

How the Referral Program Works

How the Referral Program Works What Is This? The referral program turns your happy members into your best marketers. A member shares a link, a friend joins, and both sides earn a reward. It is word-of...

Module > Loyalty

Updated Jul 26, 2026

What Is the Normal Delay for Points and Customer Updates?

What Is the Normal Delay for Points and Customer Updates? What Is This? Points and customer details update at different speeds. Knowing the normal wait helps you tell a short delay from a real problem...

Module > Customers

How Credits Are Spent: Which Ones Are Used First

How Credits Are Spent: Which Ones Are Used First What Is This? When a customer pays with their credit wallet, Pixalink does not take the money from one single pile. A customer's balance can be made up...

Module > Credits

Restrict Point Earning to Active Paid Members

Paid-Member Validation keeps your points exclusive to the customers who actually pay for your membership, so non-members can't quietly build up points at your outlets and water down what membership is...

Module > Loyalty

Updated Jul 9, 2026

How Customer Sync Works Between Pixalink and AutoCount

What Is This? Customer sync keeps one shared customer list across Pixalink and AutoCount. When you add a customer in one system, they appear in the other on their own. This means no double typing, and...

Module > Integrations > AutoCount

Updated Jul 14, 2026

How AutoCount Invoices Become Point-Earning Transactions

How AutoCount Invoices Become Point-Earning Transactions What Is This? When you connect AutoCount AgileX to Pixalink, your paid sales turn into loyalty points on their own. Every settled invoice, cash...

Module > Integrations > AutoCount

Updated Jul 14, 2026

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