What Is This? Your Admin Panel opens on a page that says Subscription Ended. This means your Pixalink subscription isn't active right now. It can happen when a renewal invoice didn't reach you in time. The good news: you...
Read moreWhat Is This? Pixalink can send your WhatsApp messages two ways. Your own number, linked by QR code, has no per-message charge but can be restricted. Official WhatsApp from Meta charges per message, and it's built for bu...
Read moreWhat Is This? If Pixalink sends from your own WhatsApp number, WhatsApp can restrict it. Points, voucher and broadcast messages then stop. Here is how to spot it, what to do today, and how to avoid the next one. How It W...
Read moreLinking a New WhatsApp Number: Waiting Time Explained What Is This? You have a new WhatsApp Business number and want to link it to Pixalink. Our guides do not ask you to wait any set number of days before you link it. Th...
Read moreVoucher Minimum Spend, Service Charge and Tax Explained What Is This? Many vouchers have a minimum spend, like "RM10 off when you spend RM50". You may want that RM50 to count food only, before service charge and tax. Pix...
Read moreWhatsApp and SMS Message Costs Explained What Is This? Pixalink can send your campaign messages three ways: Official WhatsApp, your own linked WhatsApp number, and SMS. Each is charged differently, by a different party....
Read moreWhy a Used Voucher Still Shows in My Rewards What Is This? A customer used a voucher last week, but it still sits in their My Rewards. This guide shows you how to tell what happened in a few clicks. Most of the time the...
Read moreTwo Companies, One Loyalty Programme Explained What Is This? Some owners run two companies under one brand, each with its own Bukku account. You may want members to collect one points balance at both, and use vouchers at...
Read moreVouchers and Add-On Items Explained What Is This? Yes, a customer can use a voucher and pay for add-ons in the same visit. The voucher covers its part of the bill, and the customer pays the rest at your normal prices. Wh...
Read moreWhat Is the Difference Between Rewards and Campaigns? What Is This? Make sure your birthday offer includes both the gift and the message. A reward gives your customer a voucher, such as a free drink or RM10 off. A campai...
Read moreWhen a Voucher Shows Sold Out in the Customer Portal What Is This? If you give out partner vouchers from a stock of codes, customers should never spend points on a voucher with no code left. Pixalink handles this for you...
Read moreWhat the Messages Mean When You Validate a Voucher What Is This? When a customer shows a voucher at your counter, your staff validate it in Pixalink. This guide explains each message they might see, and what to do next....
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