lifecycle

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Why Some Tagged Customers Don't Get Your Broadcasts

Why Some Tagged Customers Don't Get Your Broadcasts What Is This? A tagged customer can still be skipped by your broadcast — and that's on purpose. When someone opts out of marketing messages, Pixalin...

Module > Campaigns

What Customer Demographic Data You Have and How to Use It

What Customer Demographic Data You Have and How to Use It What Is This? Pixalink collects basic demographic data on every customer — gender, date of birth, joined date, and outlet. You can filter, vie...

Module > Customers

Allowing Under-18 Customers — Parental Consent Patterns

Allowing Under-18 Customers — Parental Consent Patterns What Is This? This article is for vendors deciding whether to let customers under 18 join their loyalty program. Pixalink has a built-in age res...

Module > Customers

What Are Customer Sources?

What Are Customer Sources? What Is This? Every customer in your system has a Source -- a label that tells you how they first joined your business. This helps you understand which channels bring in the...

Module > Customers

What Are Credits and How the Credit Wallet Works

What Are Credits and How the Credit Wallet Works What Is This? Credits are a digital wallet balance that your customers can use to pay at your business. Think of it like a stored-value card -- custome...

Module > Credits

Campaign Messaging Channels Explained

Campaign Messaging Channels Explained What Is This? Running a promotion, announcing a new product, or reminding customers about their expiring rewards? You need to get the word out. Pixalink lets you...

Module > Campaigns

What Do Customer Statuses Mean?

What Do Customer Statuses Mean? What Is This? Every customer in your loyalty program has a status that shows where they are in your relationship with them. Most statuses are simple labels for organisi...

Module > Customers

Transaction Types Explained — How Points Flow In and Out

Transaction Types Explained — How Points Flow In and Out What Is This? Every time a customer earns or spends points, Pixalink creates a transaction record. Each transaction has a type that tells you w...

Module > Loyalty

Updated May 10, 2026

How Customer Membership Statuses Work

How Customer Membership Statuses Work What Is This? Every paid membership is either Active or Inactive. This status controls benefit access and what the customer sees in the portal. stateDiagram-v2 [*...

Module > Customers

Understanding Spaces — What They Are and When to Use Them

Understanding Spaces — What They Are and When to Use Them What Is This? A Space is how Pixalink represents each of your business locations, branches, or brands. Think of it as a digital version of a p...

Module > Onboarding

Updated Mar 26, 2026

Why Different Spaces Show Different Reservation Notifications

Why Different Spaces Show Different Reservation Notifications What Is This? If you've noticed that one space has fewer reservation notification templates than another, don't worry — it's not a bug. Th...

Module > Calendar

Updated Mar 26, 2026

Customer Reward Lifecycle Explained

Customer Reward Lifecycle Explained What Is This? When a customer receives a reward, it doesn't stay the same forever — it moves through different stages depending on what happens next. Understanding...

Module > Rewards

Updated Mar 26, 2026

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