customers

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What Do Customer Statuses Mean?

What Do Customer Statuses Mean? What Is This? Every customer in your loyalty program has a status that shows where they are in your relationship with them. Most statuses are simple labels for organisi...

Module > Customers

How Customer Membership Statuses Work

How Customer Membership Statuses Work What Is This? Every paid membership is either Active or Inactive. This status controls benefit access and what the customer sees in the portal. stateDiagram-v2 [*...

Module > Customers

How to View and Edit a Customer Profile

How to View and Edit a Customer Profile What Is This? Every customer who joins your loyalty program has a profile with their contact details, points balance, tier, tags, and activity history. You can...

Module > Customers

Updated Mar 26, 2026

Understanding Spaces — What They Are and When to Use Them

Understanding Spaces — What They Are and When to Use Them What Is This? A Space is how Pixalink represents each of your business locations, branches, or brands. Think of it as a digital version of a p...

Module > Onboarding

Updated Mar 26, 2026

Understanding Your Customer Report

What Is This? The Customer Report gives you insights into who your customers are and how they engage with your loyalty programme. It shows demographics (gender, age groups), signup trends, and login f...

Module > General

How to Create and Use Tags

What Is This? Tags are labels you attach to customers to organise and segment them. Think of them like coloured stickers — you tag customers based on their behaviour, preferences, or any criteria that...

Module > Customers

How to Import Customers from CSV

What Is This? Importing lets you add customers to your Pixalink loyalty programme in bulk using a CSV file. This is perfect for migrating from another system, onboarding a large group, or updating exi...

Module > Customers

How to Export Customer Data

What Is This? Exporting lets you download your customer data as a CSV file. This is useful for reporting, data analysis, backup, or migrating information to other tools. You can choose exactly which c...

Module > Customers

Creating a New Customer

Creating a New Customer What Is This? Every loyalty interaction starts with a customer — earning points, redeeming rewards, moving up tiers. The Create Customer form lets you add a new customer to you...

Module > Customers

Updated Mar 26, 2026

How to Block a Customer

How to Block a Customer What Is This? Blocking a customer stops them from logging into your customer portal and removes them from all marketing messages and reward programs. Use this when you need to...

Module > Customers

Updated Mar 26, 2026

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