customers

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How to See Who Invited a Customer

What Is This? When your referral programme is running, you'll often want to know who invited a specific customer — to thank them, spot your top referrers, or settle a disputed reward. Pixalink keeps a...

Module > Loyalty

How to Delete All Customers for a Fresh Start

How to Delete All Customers for a Fresh Start What Is This? Sometimes you need to wipe your customer list and start clean — maybe after testing the platform with mock data, switching loyalty programs,...

Module > Customers

How to Invite Your Team and Manage Roles

How to Invite Your Team and Manage Roles What Is This? You can invite team members to help manage your business on the admin panel. Each person gets their own login, and you control what they can acce...

Module > General

What Customer Demographic Data You Have and How to Use It

What Customer Demographic Data You Have and How to Use It What Is This? Pixalink collects basic demographic data on every customer — gender, date of birth, joined date, and outlet. You can filter, vie...

Module > Customers

How to Send a Welcome Back Voucher to Imported Regulars

How to Send a Welcome Back Voucher to Imported Regulars What Is This? If you've moved to Pixalink from another loyalty system, you probably have a list of regulars who've been supporting you for years...

Module > Campaigns

Image Specifications for Pixalink Artwork

Image Specifications for Pixalink Artwork What This Is A designer's reference for every image you upload to Pixalink. Use this guide when preparing tier cards, newsfeed thumbnails, reward thumbnails,...

Module > General

Allowing Under-18 Customers — Parental Consent Patterns

Allowing Under-18 Customers — Parental Consent Patterns What Is This? This article is for vendors deciding whether to let customers under 18 join their loyalty program. Pixalink has a built-in age res...

Module > Customers

How to Set Up Auto-Tagging Rules

How to Set Up Auto-Tagging Rules What Is This? Auto-tagging rules automatically add tags to your customers based on their behaviour. Instead of manually tagging hundreds of customers, the system does...

Module > Customers

What Are Customer Sources?

What Are Customer Sources? What Is This? Every customer in your system has a Source -- a label that tells you how they first joined your business. This helps you understand which channels bring in the...

Module > Customers

How to Change Your Password

How to Change Your Password What Is This? Keeping your login password secure protects your business data and your customers' information. You can change it anytime from your Profile page — no need to...

Module > General

What Do Customer Statuses Mean?

What Do Customer Statuses Mean? What Is This? Every customer in your loyalty program has a status that shows where they are in your relationship with them. Most statuses are simple labels for organisi...

Module > Customers

How Customer Membership Statuses Work

How Customer Membership Statuses Work What Is This? Every paid membership is either Active or Inactive. This status controls benefit access and what the customer sees in the portal. stateDiagram-v2 [*...

Module > Customers

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