customers

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How to Filter Customers by Points and Activity

What Is This? The Customers page lets you filter your members by points, purchase activity, tier, and tags. This helps you build a focused list, for example your high-point and recently active members...

Module > Customers

How to Apologise to a Customer Instantly with Quick Redeem

How to Apologise to a Customer Instantly with Quick Redeem What Is This? Something went wrong in your store: a long wait, a wrong order, a spilt drink. You want to say sorry at the counter, not next w...

Module > Rewards

What Happens When You Delete a Customer

What Happens When You Delete a Customer What Is This? Deleting a customer removes them from your customer list and clears their loyalty activity. It is very different from blocking. Blocking keeps all...

Module > Customers

Exporting Member Lists, Sign-Up Counts, and Campaign Results

What Is This? Pixalink lets you pull your member data out as a spreadsheet and read your key numbers on the Analytics dashboard. This helps you report to your boss, plan campaigns, and track growth. A...

Module > General

Bulk Point Imports and Customer Balances Explained

Bulk Point Imports and Customer Balances Explained What Is This? When you upload a points file, each row lands in Point History first. The customer's points balance updates a little later, on its own....

Module > Loyalty

Set Up Welcome Messages and Vouchers for New Customers

Set Up Welcome Messages and Vouchers for New Customers What Is This? A warm welcome turns a first visit into a lasting relationship. Pixalink can greet every new customer for you with a friendly messa...

Module > Customers

How to Share Your Customer Portal and Get Your First Members

How to Share Your Customer Portal and Get Your First Members What Is This? Your customer portal is where customers sign up, collect points, and redeem rewards. But it only works if people can find it....

Module > Onboarding

How to Import Customers with Historical Loyalty Points

What Is This? When you move to Pixalink, your regulars shouldn't lose the points they already earned. Bring in your customer list and their past point totals in two steps, so loyal customers see their...

Module > Customers

What Is the Normal Delay for Points and Customer Updates?

What Is the Normal Delay for Points and Customer Updates? What Is This? Points and customer details update at different speeds. Knowing the normal wait helps you tell a short delay from a real problem...

Module > Customers

How to Give a Sign-Up Reward with a Custom Registration Form

How to Give a Sign-Up Reward with a Custom Registration Form What Is This? A custom registration form lets new customers join your loyalty program through your own sign-up page. You can attach a speci...

Module > Customers

How to Check If a Customer Received Their Welcome Voucher

Every voucher a customer receives is saved on their record. When a customer says they never got their welcome voucher, you do not have to guess. You can open their record and see exactly when the vouc...

Module > Customers

Updated Jul 9, 2026

How to Share a Form with a QR Code or Link

How to Share a Form with a QR Code or Link What Is This? Turn any form into a QR code or a shareable link that customers open on their phone. They scan it, fill in the form, and submit on the spot — a...

Module > Customers

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