setup-guide

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How to Redeem a Customer Voucher at Your Counter

How to Redeem a Customer Voucher at Your Counter What Is This? When a customer claims a reward in their portal, they get a barcode and a 6-digit code. To finish the redemption at your counter, you mar...

Module > Rewards

How to Encourage Customers to Pin Your Portal to Their Home Screen

How to Encourage Customers to Pin Your Portal to Their Home Screen What Is This? Your customer portal lives at a web link, and most customers forget where to find it after signing up. The Announcement...

Module > Customer Portal

How to Send Reward Notifications by Email

How to Send Reward Notifications by Email What Is This? Reward notifications can go out by email, WhatsApp, or both. Email is free for every business and never puts your WhatsApp number at risk of a b...

Module > Rewards

How to Change Quick Links in the Customer Portal

How to Change Quick Links in the Customer Portal What Is This? Quick Links are the four round buttons that sit at the top of your customer portal home page. They give your customers one-tap access to...

Module > Customer Portal

How to Automatically Give Vouchers to Paid Members

How to Automatically Give Vouchers to Paid Members What Is This? When a customer signs up for one of your paid memberships, you can hand them a welcome voucher (or several) without lifting a finger. P...

Module > Loyalty

How to See Who Invited a Customer

What Is This? When your referral programme is running, you'll often want to know who invited a specific customer — to thank them, spot your top referrers, or settle a disputed reward. Pixalink keeps a...

Module > Loyalty

How to Set Referral Rewards with Claim Conditions

What Is This? Referrals turn your happy customers into your sales team. When they invite a friend, both sides can earn rewards, points, or credits. You can also add claim conditions — rules that delay...

Module > Loyalty

How to Delete All Customers for a Fresh Start

How to Delete All Customers for a Fresh Start What Is This? Sometimes you need to wipe your customer list and start clean — maybe after testing the platform with mock data, switching loyalty programs,...

Module > Customers

How to Add Custom Buttons to Your Customer Portal

How to Add Custom Buttons to Your Customer Portal What Is This? Custom Buttons are two banner-style images on your customer portal home page. You can use them to point customers to your booking page,...

Module > Customer Portal

How to Sort Rewards in Your Catalog

How to Sort Rewards in Your Catalog What Is This? You can drag your rewards into any order you like. The order you set is the same order your customers see in the customer portal under the Recommended...

Module > Rewards

How to Create and Use Reward Bundles

How to Create and Use Reward Bundles What Is This? Reward Bundles let you group multiple rewards into a single redeemable package — saving time and keeping offerings consistent. Real-Life Example Siti...

Module > Rewards

How to Set Up Credit Top-Up Settings

How to Set Up Credit Top-Up Settings What Is This? The Top Up Configurations page lets you control how credit top-ups work for your business. You can set up bonus promotions, enable quick top-up butto...

Module > Credits

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