redemption

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How to Scan Customer Barcodes with Your Device Camera

How to Scan Customer Barcodes with Your Device Camera What Is This? Typing phone numbers at a busy counter is slow and easy to get wrong. The camera scan button lets your staff scan the customer's mem...

Module > Loyalty

How to See Who Redeemed a Reward Voucher

How to See Who Redeemed a Reward Voucher What Is This? When you publish a reward, you'll often want to know which customers have actually claimed or redeemed it — for example, to see how popular a vou...

Module > Rewards

Updated Jul 9, 2026

What Voucher Expiry Dates Mean in Pixalink

What Voucher Expiry Dates Mean in Pixalink What Is This? Pixalink uses three different expiry dates across the reward system. They live on three different things: the reward itself, the voucher code y...

Module > Rewards

How to Set Up a Voucher Pool for an AutoCount Reward

How to Set Up a Voucher Pool for an AutoCount Reward What Is This? A voucher pool lets Pixalink create redeemable voucher codes for a reward and send them to your AutoCount counter on their own. You n...

Module > Integrations > AutoCount

Updated Jul 14, 2026

How to Give AutoCount Customers a Redeemable Voucher

How to Give AutoCount Customers a Redeemable Voucher What Is This? Turn any reward into a voucher your customers can spend at your AutoCount till. Pixalink sends the voucher codes straight to AutoCoun...

Module > Integrations > AutoCount

Updated Jul 14, 2026

How to Check If a Customer Received Their Welcome Voucher

Every voucher a customer receives is saved on their record. When a customer says they never got their welcome voucher, you do not have to guess. You can open their record and see exactly when the vouc...

Module > Customers

Updated Jul 9, 2026

How the Reward Activation Delay Works

How the Reward Activation Delay Works What Is This? Activation delay lets you hold back a reward so customers can't use it the moment they claim it. You choose how many days to wait, and the voucher s...

Module > Rewards

How to Share a Form with a QR Code or Link

How to Share a Form with a QR Code or Link What Is This? Turn any form into a QR code or a shareable link that customers open on their phone. They scan it, fill in the form, and submit on the spot — a...

Module > Customers

How to Share a Reward with a QR Code or Link

How to Share a Reward with a QR Code or Link What Is This? Turn any reward into a QR code or a shareable link that customers open on their phone. They scan it, see the reward, and claim it on the spot...

Module > Rewards

Updated Jul 9, 2026

How to Redeem a Reward by Its Voucher Code

How to Redeem a Reward by Its Voucher Code What Is This? Some rewards carry a fixed voucher code. This is common when you bring in voucher codes from your online shop. At your counter, your staff can...

Module > Rewards

Updated Jul 9, 2026

How to Redeem a Customer Voucher at Your Counter

How to Redeem a Customer Voucher at Your Counter What Is This? When a customer claims a reward in their portal, they get a barcode and a 6-digit code. To finish the redemption at your counter, you mar...

Module > Rewards

Updated Jul 9, 2026

What Do Customer Reward Statuses Mean?

What Do Customer Reward Statuses Mean? Customer Reward statuses track the lifecycle of a reward that has been assigned to a customer. stateDiagram-v2 [*] --> Pending: Reward issued Pending --> U...

Module > Rewards

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