redemption

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How to Redeem a Customer Voucher at Your Counter

How to Redeem a Customer Voucher at Your Counter What Is This? When a customer claims a reward in their portal, they get a barcode and a 6-digit code. To finish the redemption at your counter, you mar...

Module > Rewards

What Do Customer Reward Statuses Mean?

What Do Customer Reward Statuses Mean? Customer Reward statuses track the lifecycle of a reward that has been assigned to a customer. stateDiagram-v2 [*] --> Pending: Reward issued Pending --> U...

Module > Rewards

What Do Reward Voucher Statuses Mean?

What Do Reward Voucher Statuses Mean? Reward Vouchers are a gated feature. To enable Reward Vouchers for your account, please contact our support team. Reward Voucher statuses track the lifecycle of i...

Module > Rewards

What Are Rewards and How to Create Them

What Are Rewards and How to Create Them What Is This? Rewards are prizes customers redeem with their points — a free coffee, a discount voucher, a gift. They give customers a reason to keep coming bac...

Module > Rewards

Updated May 29, 2026

Customer Reward Lifecycle Explained

Customer Reward Lifecycle Explained What Is This? When a customer receives a reward, it doesn't stay the same forever — it moves through different stages depending on what happens next. Understanding...

Module > Rewards

Updated Mar 26, 2026

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