How to Run a Buy 1 Free 1 Promotion for a Fixed Period What Is This? A Buy 1 Free 1 deal brings customers in fast, but only if it ends on time. You can set it up as a reward that customers claim in their portal. Pixalink...
Read moreWhat Is This? Pixalink has no setting that blocks points when a customer uses a voucher. When you add points in Record Points, your staff type the amount themselves, so you stay in control. So for a voucher sale, you dec...
Read moreVoucher Minimum Spend, Service Charge and Tax Explained What Is This? Many vouchers have a minimum spend, like "RM10 off when you spend RM50". You may want that RM50 to count food only, before service charge and tax. Pix...
Read moreHow to Give Paid Members Vouchers That Unlock After 30 Days What Is This? Membership vouchers arrive the moment a customer joins. Lock them until day 30 to bring members back a month later. Quick answers for a RM500 pack...
Read moreWhy a Used Voucher Still Shows in My Rewards What Is This? A customer used a voucher last week, but it still sits in their My Rewards. This guide shows you how to tell what happened in a few clicks. Most of the time the...
Read moreTwo Companies, One Loyalty Programme Explained What Is This? Some owners run two companies under one brand, each with its own Bukku account. You may want members to collect one points balance at both, and use vouchers at...
Read moreVouchers and Add-On Items Explained What Is This? Yes, a customer can use a voucher and pay for add-ons in the same visit. The voucher covers its part of the bill, and the customer pays the rest at your normal prices. Wh...
Read moreWhen a Voucher Shows Sold Out in the Customer Portal What Is This? If you give out partner vouchers from a stock of codes, customers should never spend points on a voucher with no code left. Pixalink handles this for you...
Read moreWhat the Messages Mean When You Validate a Voucher What Is This? When a customer shows a voucher at your counter, your staff validate it in Pixalink. This guide explains each message they might see, and what to do next....
Read moreWho Can See and Redeem a Reward in the Customer Portal What Is This? When you create a reward, every customer can see it in the portal by default. Seeing a reward and redeeming it are two different things. A customer wit...
Read moreWhat Single Redemption and Reward Limit Mean What Is This? Two settings decide how many times a reward can be claimed. Single Redemption limits each customer to one claim. Enable Reward Limit caps the total claims across...
Read moreWhy Can't My Customer Redeem a Reward? What Is This? A customer can have plenty of points and still be unable to redeem a reward. The good news: the button on their reward page always names the reason. Ask the customer w...
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