rewards

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Why Pixalink Voucher Codes Don't Work in Shopify Draft Orders (and What to Do Instead)

Why Pixalink Voucher Codes Don't Work in Shopify Draft Orders (and What to Do Instead) When your rewards are synced to Shopify, every voucher a customer claims in Pixalink also exists as a discount co...

Module > Rewards

How to Apologise to a Customer Instantly with Quick Redeem

How to Apologise to a Customer Instantly with Quick Redeem What Is This? Something went wrong in your store: a long wait, a wrong order, a spilt drink. You want to say sorry at the counter, not next w...

Module > Rewards

How Birthday Voucher Timing Works: Month, Late Sign-ups, Notifications

How Birthday Voucher Timing Works: Month, Late Sign-ups, Notifications What Is This? A birthday voucher rewards each customer around their birthday, without you tracking dates by hand. This guide expl...

Module > Rewards

How to Create a Hidden Voucher and Give It to a Specific Member

How to Create a Hidden Voucher and Give It to a Specific Member What Is This? Sometimes you want to reward just one customer, not everyone. A hidden voucher stays out of your customer portal, so no on...

Module > Rewards

Set Up Welcome Messages and Vouchers for New Customers

Set Up Welcome Messages and Vouchers for New Customers What Is This? A warm welcome turns a first visit into a lasting relationship. Pixalink can greet every new customer for you with a friendly messa...

Module > Customers

How to See Who Redeemed a Reward Voucher

How to See Who Redeemed a Reward Voucher What Is This? When you publish a reward, you'll often want to know which customers have actually claimed or redeemed it — for example, to see how popular a vou...

Module > Rewards

Updated Jul 9, 2026

What Voucher Expiry Dates Mean in Pixalink

What Voucher Expiry Dates Mean in Pixalink What Is This? Pixalink uses three different expiry dates across the reward system. They live on three different things: the reward itself, the voucher code y...

Module > Rewards

The Reward Playbook: Which Vouchers to Set Up, by Industry

Choosing the right rewards is the difference between a loyalty programme customers love and one they ignore. This guide shows which vouchers to recommend for each kind of business — grounded in what a...

Module > Onboarding

What Makes a New POS Customer Count for Welcome Rewards

What Makes a New POS Customer Count for Welcome Rewards What Is This? A welcome reward is a free gift you hand out automatically the first time someone becomes your customer. This guide explains who c...

Module > Rewards

Updated Jul 9, 2026

How to Create a Reward Bundle and Assign It to All Customers

How to Create a Reward Bundle and Assign It to All Customers What Is This? A reward bundle lets you give each customer several vouchers at once. You create one reward, add it to a bundle with the quan...

Module > Rewards

Updated Jul 9, 2026

How to Generate Unique 3rd-Party Voucher Codes and Upload Them to Pixalink

What Is This? If you want to give customers unique discount codes, gift cards, or promotional vouchers that work outside Pixalink (for example, at your online store or through a partner platform), you...

Module > Rewards

How the Reward Activation Delay Works

How the Reward Activation Delay Works What Is This? Activation delay lets you hold back a reward so customers can't use it the moment they claim it. You choose how many days to wait, and the voucher s...

Module > Rewards

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