General

General information and guides

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Understanding Your Point Report

What Is This? The Point Report shows how loyalty points flow through your programme — how many points are being earned, how many are redeemed, and how they're distributed across your outlets. It's you...

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Understanding Your Customer Report

What Is This? The Customer Report gives you insights into who your customers are and how they engage with your loyalty programme. It shows demographics (gender, age groups), signup trends, and login f...

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Understanding Your Reward Report

What Is This? The Reward Report is a dedicated analytics page that shows everything about how your rewards are performing — which rewards are most popular, how many are being redeemed, distribution tr...

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Navigating Your Analytics Dashboard

What Is This? The Analytics Dashboard gives you a bird's-eye view of your loyalty programme's performance. It shows key metrics like customer signups, reward usage, and engagement trends — all in one...

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How to Add a New Team Member

What Is This? Team members are the people who access your Admin Panel — cashiers, managers, marketing staff, and anyone else who helps run your loyalty programme. Each team member gets their own login...

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How to Add Posts

What Is This? Posts are blog-style content pages attached to your space. They're perfect for sharing news, promotions, stories, recipes, or any content you want customers to read. Each post has a titl...

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Updated Mar 26, 2026

How to Add a Widget to Your Space

What Is This? Widgets are interactive elements you can embed into your space's customer portal page. They add functionality beyond the standard loyalty features — like showing your Google Maps locatio...

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How to Add Images to Your Space

What Is This? Images bring your space to life on the customer portal. You can upload a featured image, a preview video or photo, and a gallery of up to 100 images. These visuals help customers recogni...

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How to Add Your Business Logo

What Is This? Your business logo appears on your customer portal, loyalty cards, and notifications. Adding a logo gives your loyalty programme a professional, branded look that customers recognise and...

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How to Create a Space

What Is This? A Space represents a physical location or outlet in your business — a restaurant branch, a retail store, a clinic. Each Space has its own settings, customer portal, QR code, and can trac...

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