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Why a WhatsApp Message Shows "Waiting for This Message"

What Is This? Sometimes a WhatsApp message does not show up right away. Instead you see a grey bubble that says "Waiting for this message. This may take a while." This is a WhatsApp thing, n...

Module > Whatsapp

Why Broadcasts Send Gradually: Delivery Timing Explained

What Is This? When you send a broadcast, the messages do not all leave at once. Pixalink sends them one at a time, with a short gap between each message. This is on purpose. Firing hundreds of message...

Module > Campaigns

Exporting Member Lists, Sign-Up Counts, and Campaign Results

What Is This? Pixalink lets you pull your member data out as a spreadsheet and read your key numbers on the Analytics dashboard. This helps you report to your boss, plan campaigns, and track growth. A...

Module > General

Where Your Logo, Hero Image, and Photos Appear on the Customer Portal

What Is This? Your customer portal is the loyalty page your customers open on their phones. Good photos make it look professional and on-brand. This guide shows every image slot on the portal, the rig...

Module > Customer Portal

What Voucher Expiry Dates Mean in Pixalink

What Voucher Expiry Dates Mean in Pixalink What Is This? Pixalink uses three different expiry dates across the reward system. They live on three different things: the reward itself, the voucher code y...

Module > Rewards

The Reward Playbook: Which Vouchers to Set Up, by Industry

Choosing the right rewards is the difference between a loyalty programme customers love and one they ignore. This guide shows which vouchers to recommend for each kind of business — grounded in what a...

Module > Onboarding

Listing Payments & Refunds via API

Listing Payments & Refunds via API Audience: integrator engineers reconciling payments against an external system (POS, accounting, or back-office). What Is This? Pixalink records a payment whenev...

Module > Integrations

How Customers Manage Marketing Messages in the Customer Portal

Your customers can choose for themselves whether to receive your marketing messages, right from their own profile. This keeps your contact list clean and respects their wishes, so your broadcasts only...

Module > Customer Portal

How to Use the Tier Progress Simulator

How to Use the Tier Progress Simulator What Is This? The Tier Progress Simulator lets you test how customers move between loyalty tiers before anything goes live. You can add pretend purchases and red...

Module > Loyalty

Image Specifications for Pixalink Artwork

Image Specifications for Pixalink Artwork What This Is A designer's reference for every image you upload to Pixalink. Use this guide when preparing tier cards, newsfeed thumbnails, reward thumbnails,...

Module > General

Customer Portal SSO — Magic Link Integration Guide

What Is This? The Pixalink Customer Portal SSO lets your app log customers directly into their Pixalink loyalty portal — no separate login needed. Your backend calls a signed API endpoint; Pixalink re...

Module > Integrations

Updated Jul 4, 2026

What Do Customer Reward Statuses Mean?

What Do Customer Reward Statuses Mean? Customer Reward statuses track the lifecycle of a reward that has been assigned to a customer. stateDiagram-v2 [*] --> Pending: Reward issued Pending --> U...

Module > Rewards

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