How to Add Custom Buttons to Your Customer Portal
How to Add Custom Buttons to Your Customer Portal
What Is This?
Custom Buttons are two banner-style images on your customer portal home page. You can use them to point customers to your booking page, your Instagram, or a special pop-up message. Each button uses a 16:9 image you upload yourself.
Real-Life Example
Wei Lin runs Gentle Pets, a pet grooming salon in Damansara. Her customers kept asking how to book a grooming slot online, and she wanted them to follow her Instagram for new puppy photos. She turned on Custom Buttons, uploaded a blue "Book a grooming slot" banner linked to her booking page, and a pink "Follow us on Instagram" banner linked to her profile. Within a week, Instagram followers grew by 30 and online bookings started replacing phone calls.
How to Set It Up
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Go to Admin Panel → Loyalty Program → Customer Portal Design and click Edit on your theme
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Open the Feature tab at the top of the form
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Find the Custom Button section and turn on Enabled. Button 1 and Button 2 appear below
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Click Button 1 to open it, pick a Mode, fill in the field that appears, then upload an Image (16:9, optimal 308 × 228 pixels). Repeat for Button 2 if you want a second one. Click Save at the bottom
What Your Customers Will See
Two banner images appear side by side on the home page, just below the Settings icons. Tapping a button does whatever you set it to do — open your link, show your pop-up, or open your announcement.
Good to Know
- You can have a maximum of 2 buttons — keep it simple.
- Each button has three Mode options:
- External link — opens any URL in a new tab (your booking page, Instagram, menu PDF).
- General pop-up — shows a custom title and message inside the portal.
- Announcement pop-up — opens your active announcement (only works when you have one turned on).
- The image is required. Use a clean banner that says what the button does.
- Optimal image size: 308 × 228 pixels (16:9). Larger images get cropped to fit.
- You only need to set up Button 1 if you want one button — Button 2 is optional.
Need Help?
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