How to Turn Off WhatsApp Disconnected Reminders
How to Turn Off WhatsApp Disconnected Reminders
What Is This?
Pixalink keeps an eye on your WhatsApp connection and warns you when it has been down for hours. The alert is on by default. You can switch it off in four clicks, or keep it and change how it reaches you, who receives it, and how long it waits.
Video Walkthrough
Real-Life Example
Siti runs Rasa Sayang restaurant in Shah Alam. Every Friday she sends a lunch promotion to her regulars over WhatsApp. Her phone sometimes drops the connection overnight, so Pixalink emails and messages her a reminder the next morning. Siti already checks the connection before every broadcast, so the extra messages only add noise to a busy service. She opens her notification settings and switches the reminder off. Her mornings are quiet again, and she still reconnects the line herself whenever she spots it is down.
How to Set It Up
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Go to Admin Panel → Settings → Configurations.
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Scroll down to Notification Settings and click the System tab.
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Switch Enabled off under WhatsApp Disconnected Reminder.
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Click Save to store your choice.
Keep It, But Retune It
Leave Enabled on and you get three controls instead.
Send this notification by picks Email, WhatsApp or both for this alert alone, whatever the channels at the top of the page say. Email recipients and WhatsApp recipients decide who it goes to. Both fall back to your business email and phone number while they are empty, so add an address or a number to send it to the person who fixes the line.
Hours Disconnected Before Reminder sets the wait. The default is 6 hours and the highest is 72.
What Your Customers Will See
Nothing changes for your customers. This alert only ever goes to you and your team, never to the people who shop with you.
Good to Know
- Press Save even when the switch already looks off. Your choice is only stored once you save.
- The alert arrives at most once a day.
- Switching it off does not fix the line. While WhatsApp stays disconnected, your broadcasts and automated messages still will not reach customers.
- You can switch it back on at any time.
Need Help?
Contact the Pixalink support team and we will walk you through the settings together.