How to Deduct Points from a Customer
What Is This?
Sometimes you need to remove points from a customer's balance — maybe they returned an item, or points were added by mistake. The Deduct Points feature lets authorised staff subtract points and record the reason, keeping your loyalty programme accurate.
Real-Life Example
Ahmad from Restoran Dapur Mak in Shah Alam accidentally recorded 200 points for a customer named Puan Siti instead of 20. He opens the Deduct Points action, enters 180 points with the remark "Correction — wrong amount recorded", and the balance is fixed instantly.
How to Deduct Points
Step 1: Open the Deduct Points Action
From the Admin Panel sidebar, go to Loyalty Program → Record Points. At the top of the page, click the Deduct Point button (orange button with a minus icon).
Note: The Deduct Point button only appears if the Verify Redemption feature is enabled for your account. If you don't see it, contact Pixalink support to enable it.
Step 2: Enter the Customer's Phone Number
Search for the customer by typing their phone number. Once found, click Next.
Step 3: Enter the Deduction Amount and Reason
- Enter the number of points to deduct.
- Add a remark explaining why the deduction was made (e.g., "Item returned", "Duplicate entry correction").
Click Submit to process the deduction.
Step 4: Confirm the Deduction
A notification confirms that the points have been successfully deducted from the customer's balance.
Good to Know
- Permission required — Only staff with the "Deduct Transaction" permission can see and use this button. If you don't see it, ask your admin to update your role.
- Always add a remark — This creates an audit trail so your team knows why points were removed.
- The deduction appears in Point History — Both additions and deductions are logged in the Transactions list for full transparency.
- Cannot deduct more than the balance — The system prevents deducting more points than the customer currently has.