How Customer Membership Statuses Work

What Is This?

Every paid membership is either Active or Inactive. This status controls benefit access and what the customer sees in the portal.

stateDiagram-v2
    [*] --> Active: Membership assigned
    Active --> Active: Extended<br/>or renewed
    Active --> Inactive: Expired<br/>or deactivated
    Inactive --> Active: Renewed<br/>with payment

Statuses

• Active — membership is current, benefits are accessible. Shown with a green check badge.
• Inactive — membership has expired or been deactivated. Benefits are revoked. Shown with a red x-circle icon.

What makes a membership Active?

• It has been assigned or purchased
• Its expiry date hasn't passed

What makes a membership Inactive?

• Expired — the system automatically deactivates it daily when the expiry date passes
• Manually deactivated — you turn it off from the customer's profile
• Replaced — assigning a new membership deactivates the old one

When a membership becomes Inactive

• Benefits are revoked
• Portal shows "Expired" with a Renew Membership button (if online payments are enabled)
• All history is kept — nothing is deleted

Automatic notifications

WhatsApp notifications can be sent at key moments (requires WhatsApp to be configured and each notification enabled in membership type settings):

• Activated — membership is now active
• Expiry reminder — sent on the exact day matching your reminder window (e.g. 7 days before expiry)
• Expired — membership has ended
• Extended — new expiry date after extra days added
• Renewed — membership successfully renewed

Good to Know

• A customer can only have one active membership at a time. Assigning a new one deactivates the previous.
• You can extend an active membership by adding extra days.
• The Renew action appears in the admin panel when a membership is within 30 days of expiry or already expired.
• All status changes are logged in the transaction history.

What Customers See in the Portal

• Active — membership name, benefits, and a progress bar showing time elapsed
• Nearing expiry — a Renew Early button appears within 30 days of expiry (requires online payments)
• Expired — "Expired" label with a Renew Membership button (requires online payments)
• No membership — "Normal Member" heading with a carousel of available membership types